Last updated: 2026
Ryaora (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data under the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Who We Are
Ryaora is the data controller responsible for your personal data collected through this website. If you have any questions about this policy or how we handle your data, you can reach us at [email protected].
2. Information We Collect
- Information you provide directly: name, email address, shipping and billing address, phone number, payment details, and any personalization details you submit for a custom order (such as names, dates, or engraving text).
- Information collected automatically: IP address, browser type, device information, pages visited, and referring website, typically gathered through cookies and similar technologies.
- Information from third parties: such as payment processors or shipping carriers, where necessary to complete your order.
3. How We Use Your Information
- To process and fulfill your orders, including custom and personalized items;
- To communicate with you about your order, account, or customer service requests;
- To improve our website, products, and customer experience;
- To send marketing communications where you have opted in, and which you may unsubscribe from at any time;
- To comply with legal obligations, including tax and accounting requirements.
4. Legal Basis for Processing
We process your personal data based on: performance of a contract (fulfilling your order), your consent (for marketing and non-essential cookies), our legitimate interests (improving our services and preventing fraud), and compliance with legal obligations.
5. Cookies
Our website uses cookies and similar technologies to operate correctly and to improve your browsing experience. You can manage your cookie preferences at any time through the cookie consent banner. For full details, please see our Cookie Policy.
6. Data Sharing
We do not sell your personal data. We may share your data with trusted third parties who help us operate our business, including payment processors, shipping and logistics providers, IT service providers, and, where legally required, public authorities.
7. International Transfers
Where personal data is transferred outside the European Economic Area, we take steps to ensure an adequate level of protection, such as relying on providers certified under recognized data protection frameworks or standard contractual clauses.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting requirements.
9. Your Rights
Depending on your location, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; restrict or object to certain processing; request data portability; and withdraw consent at any time. To exercise any of these rights, contact us at [email protected].
10. Children’s Privacy
Our website is not directed at children under 16, and we do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected] or visit our Contact Us page.