Frequently Asked Questions
What is Ryaora?
Ryaora is a jewelry brand specializing in custom and personalized pieces — “Real Custom Projects” made to celebrate the people and moments that matter to you. We also offer a curated selection of ready-to-ship jewelry.
How does custom or personalized jewelry work?
Reach out to us on WhatsApp or through our inquiry form with the design you’re interested in. We’ll confirm the details with you directly — personalization text, sizing, or any customization — and share a quote. Once you confirm and complete payment, your piece goes into production with our partner ateliers.
Can I change or cancel a custom order after placing it?
Because custom pieces begin production once your order is confirmed, changes or cancellations can only be made before production starts. Please contact us as soon as possible via WhatsApp or at [email protected] if you need to make a change.
How long will it take to receive my order?
Production time varies by design and is confirmed with you when you receive your quote. Shipping to the United States, the United Kingdom, the European Union, and most other countries typically takes around 15 business days after your order ships.
Do you ship internationally?
Yes. We ship to France, the European Union, the United Kingdom, the United States, and many other countries. International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
What payment methods do you accept?
We accept PayPal, bank transfer, and international Alipay. Once you’ve confirmed your order details with us, we’ll share the payment information you need.
Can I return or exchange my item?
Ready-to-ship items can be returned or exchanged within 14 days of delivery if unused and in their original packaging — just reach out to us via WhatsApp or at [email protected] to arrange it. Custom and personalized items are made specifically for you and are not eligible for return once production has begun, except in the case of a manufacturing defect or quality issue. For full details, please see our Terms of Service.
How do I care for my jewelry?
To keep your Ryaora piece looking its best, avoid contact with water, perfume, and lotions, store it in a dry place away from direct sunlight, and gently wipe it with a soft cloth after wearing.
Is your jewelry hypoallergenic?
Many of our pieces use hypoallergenic base materials and tarnish-resistant plating. Specific material details are listed on each product page — if you have sensitive skin or known allergies, please review these details before ordering or contact us with any questions.
Do you offer wholesale or bulk orders?
Yes — we welcome wholesale and custom bulk orders. Minimum order quantities are flexible and can be discussed based on your needs; reach out to us via WhatsApp to get started.
How can I track my order?
Once your order ships, we’ll send your tracking information directly via WhatsApp or email so you can follow your package to your door.
How do I contact customer support?
You can reach our team any time via WhatsApp or at [email protected]. We aim to respond within 1–2 business days.